Terms & Conditions and Privacy Policy

Orders only accepted on receipt of full payment

Packing/Postage

Orders up to £20 postage/packing costs £3.50
Orders up to £60 postage/packing costs £6.50

Orders up to £120 postage/packing costs £8.50
Orders over £120  contact nursery for postage and packing costs

Postage/packing for UK only

Please contact nursery for costs within EU

We do not export outside EU countries

Plants are sent either by carrier or post at our discretion.

Dispatch

We dispatch plants throughout year providing weather conditions are suitable.

Please note we do not dispatch plants when in flower.

Substitutes

Occasionally we may have to substitute plants Please let us know if this is unacceptable.

Returns

Every effort is made to send out plants in excellent condition but if you are not satisfied then please contact us immediately and replacement plant will be issued subject to availability

Privacy Policy

Processing Information

We only process the information, that we have been supplied using the Contact Forms, Newsletter subscriptions and Online orders, for sharing information, order processing and marketing from Iris of Sissinghurst alone. We only use this information to allow us to perform our services which are listed on our main website.

Type of Information Processed

Here are the following lists of information that we store for communication purposes.

  • Name
  • Telephone Number
  • Mobile Number
  • Email Address
  • Delivery Address
  • Email Communications

Sharing Data

We only share data with Paypal, if that is the choicen payment processing route by the end user. Please refer to Paypal’s GDPR Policy for the maintenance of their data. We do not share any other data with any third parties.

Storing of Data

General Contact information is stored on our local systems only. Order information is stored on our website using a secure login only to access this data. No third parties have any access to this information. Our Newsletter contact information is stored on MAILCHIMP and you can see their Privacy Policy here.

Breach of Security

In the unlikely event of a security breach. The following protocol will be followed.

  1. Immediate change of all system passwords on notification of a breach.
  2. Notification of the breach to all Newsletter signup list members and order list members.
  3. Investigation of the breach and control of the problem.
  4. Report Breach

Our systems are backed up using our local secure system and our website is backed up using the Hosting Company backup system. This is fully secured to our login details only.

Ongoing Security Audit

We are currently auditing our systems and third party applications to fully become GDPR compliant. A report will follow.

Removal of Data

If you believe we are storing data on you and you wish it to be removed. Please email the Data Officer on orders@irisofsissinghurst.com. We will be happy to search through all our records and remove all information we have stored and report that removal back to you. This will obviously remove you from any further communications from Iris of Sissinghurst. If you receive any Email Information Communication that we send out using Mailchimp, please click to unsubscribe on the email itself or again contact us to remove yourself permanently. All of the data we store has only ever been submitted to us and not collected from any other source.

Ongoing Consent of Submitted Data

We will be changing our contact forms and newsletter joining forms to allow you to give affirmative consent to giving us your information and storing it. More information on this will follow.

Cookie Consent

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymized tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Further Information

If you have any concerns of this please do not hesitate to contact our Data Protection Office at orders@irisofsissinghurst.com

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